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Frequently Asked Questions
What is Community EHR? Community EHR is a web-based, patient based electronic health record system. (Also known as a electronic medical record system.) Why chose Community EHR? Many medical support systems used within healthcare today originated out of addressing the administrative burden associated with doing health care such as insurance billing or prescriptions. Community EHR distinguishes itself by being written with an emphasis on the organization and presentation of the patient chart. Take our tour. Is Community EHR intended to be used by patients or medical professionals? Both. Medical Professionals: Medical industry standards have been incorporated into the design such as the SOAP note, labs, and medications. Patients: Many of the medical terms have been spelled out so that a patient can understand, review, update, and participate in maintaining their health record. Using "layman's" terms can also allow a patient to participate in a medical study by directly recording their own statistics and observations. Is the information secure? The privacy of each patient's healthcare record is important to us. The Community staff has implemented physical, electronic, and procedural safeguards to protect your information entrusted to us. Can Community EHR accept voice dictation? Community is primarily a text based system with support for attachments. You could record a voice note and attach it but that would not be very practical. However, it is possible with Dragon Systems Naturally Speaking or IBM's Via Voice to speak in real-time and have the words translated to text right in the browser fields. For long notes, this approach may be faster. Dragon Systems Naturally Speaking also has a version with a medical dictionary for the medical professional. Do you support templates? Yes we do. There are a couple of options: You can pay us to write you a custom form that is integrated with and directly accessible within the application. See our pricing for consulting fees. You can roughly estimate the cost by figuring out how many fields you would need on your form and multiple that by 45 minutes per field. The benefits are in improved workflow, reduced data entry time, more detailed tracking, and working the way you want to work. Do it yourself. We have one technically competent doctor who has successfully used roboform to pre-fill text in CEHR's screens. Creating roboform ® templates can be time-consuming to build and tweak, but it works. A couple of users have created their own templates in Microsoft Word ® or OpenOffice ® and then just attach the word processing document to a note. The disadvantage to this approach is an extra click to fetch the attached note (it takes longer to review) and the end-user must have the application on their machine that created the note in order to read the downloaded attachment. Do you work with XYZ vendor or product? If we do not, we are willing to. Contact Us about it. Is Community EHR HIPAA compliant? HIPAA has not approved any healthcare software. Most of HIPAA has to do with an organization's policies and procedures. Where HIPAA has set guidelines for the implementation of healthcare software solutions, the Community EHR system seeks to comply. Community EHR can be considered a tool to help you manage your HIPAA compliance. For example, you can specifically define and control who has access to each patient's record. Every access to the patient record is automatically recorded noting who has accessed the record, what they have accessed, and what parts they have added/changed while in the record. Is Community EHR CCHIT compliant? Community EHR was written using the international standard ISO TS 18308:2004. This technical specification lists over 300 requirements for what an EHR should accomplish. Community EHR is compliant with most of the requirements. A review of the CCHIT published tests for compliance suggests that Community EHR would be over 95% compliant. Even so, you the user are the best judge for whether a particular EHR will meet your needs. How much does it cost? Please see our Pricing. How many patient records can Community EHR maintain? The development team has worked hard to design a system that can grow as the volume of activity grows. Although we have not been able to "push" the system to its limits the current estimate is somewhere around 10 to 25 million patient records before an architecture design change may need to be considered. What if I already have a medical record system? If you have a medical record system that works for you, (like a hospital) we do not want to replace it. We want to share patient information between Community EHR and yours. Community EHR's mission is to improve patient healthcare through communication and collaboration. Toward that end, consider us a clearing house of patient medical information. We would be thrilled to work with you in building the interfaces that would allow Community EHR and your system to securely share patient health information. The more existing systems that participate, the more everyone will benefit from a complete patient healthcare record. In line with our mission, the goal is to improve patient healthcare. Community EHR simply wants to make a patient's health record accessible from wherever they may seek healthcare. Can I get a copy of all my medical information? Absolutely. We can provide you with monthly copies of your records on CD for a small processing fee. Do you offer consulting services to help setup Community EHR at my place of business? Yes. We can provide you with direction either via e-mail or over the phone as far as what hardware, software, and Internet connectivity you will need. If you desire on-site assistance, we can provide that to help configure your office with the required computers and connectivity. Please see our pricing for our fees. Estimate, 4-6 hours per machine that needs to be configured (but that depends upon your situation.) Training is 4 hours minimum for 1 to 15 users. We like your application, but we would like our own copy... We are willing to license the solution. Contact Us if you wish to discuss. Do you have a maintenance window? Yes. When required, maintenance is performed during the hours of 6PM Saturday until 6AM Sunday. The system could be unavailable during this time. Why do you call it "Community" EHR? One of the distinct advantages of this solution is the ease with medical professionals can "share" a single healthcare record with those who have a need to know. Collaborating as a Community, we believe, results in overall better care for each patient. Is Community EHR open source? Not today. Providing service on free software is failing as a business model for producing free software. (See Hans Resier's insightful response. Paragraph 4). RedHat ® is another example. The Community EHR lead developers are persuaded that the best way we can encourage open source development upon which much of our solution is based is to charge a reasonable fee for using Community EHR and then turn around and contribute financial support back to those Open Source projects whose solutions are used. Community EHR's infrastructure is LAMP. If an institution is considering working with or using the Community EHR and, as a part of that consideration, wants to do a security audit of the code, we would be open to allowing a third party to review the code under a non-disclosure agreement with the purpose of helping us uncover any unexpected exposures so we can address them. How can I help?
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